We are here to help! If you have any questions please contact us at CustomerService@ShopNAO.com



Ready To Wear Size Chart (SHOP Section Styles)

X-Small = Size 0/2
Small = Size 4/6
Medium = Size 8/10/
Large = Size 12/14
X-Large = Size 16/18








SHIPPING

Ready To Wear Shipping (SHOP section items)

We offer free shipping on orders of $200 or more, $10 flat rate ground shipping and $25 2-day Air shipping within the United States. We do not offer shipping to P.O. boxes or APO/FPO addresses at this time.

At this time we can not ship International orders. If you live outside of the United States, please send your email address to Info@ShopNao.com and we will notify you when we are able to ship to you. International orders will be priced in real time with UPS and the customer will be responsible for all taxes and duties related to importing the product to their country.

Orders are processed and delivered Monday through Friday, excluding holidays. Please allow up to 48 hours for processing time. We cannot always guarantee availability of products. If the item purchased becomes unavailable or delayed, we will notify you immediately by email.

Made To Order Shipping

Each item is made to order and will ship within 8 weeks of receiving the order and your measurements. Ground shipping is free on all Made To Order garments.

Returns

Ready To Wear Returns (SHOP section items)

Customers must contact CustomerService@shopNAO.com and receive an RA# (return authorization #) before returning any item. Please write the RA# on the outside of the box you are returning the item in.

All returns must be made within fourteen days of your ship date to be eligible for a refund. Merchandise must be returned unwashed, unaltered and with all original tags attached. Shipping and handling costs are not refundable and the purchaser is responsible for the return shipping costs. We recommend that you return the item with a tracking number and insure the package as we are not liable for lost packages unless you have proof of delivery. We will not accept COD return parcels.

Returns are processed within 7-10 business days of package receipt and can only be issued to your original method of payment. Your banking institution may require additional days to process your refund.

Made To Order Returns

If you have any issues with your garment once you receive it please contact us and we will do our best to rectify the situation. These garments are made to order in the closest standard size, not made to measure so if you need additional tailoring we will cover up to $50 with your local tailor. Please submit your bill to CustomerService@ShopNao.com and we will issue you a refund of up to $50. If the garment has been altered it is no longer eligible for return.

In the event that you need to return a Made To Order garment, please contact us within 7 days of receipt of the package to receive an RA# (return authorization #). Please write the RA# on the outside of the box you are returning the item in. As these garments are Made To Order we charge a 50% restocking fee on these items.

All returns must be shipped back within fourteen days of your receipt date to be eligible for a refund. Merchandise must be returned unwashed, unaltered and with all original tags and packaging intact. Shipping and handling costs are not refundable and the purchaser is responsible for the return shipping costs. We recommend that you return the item with a tracking number and that you insure the package as we are not liable for lost packages unless you have proof of delivery. We will not accept COD return parcels.

Returns are processed within 7-10 business days of package receipt and can only be issued to your original method of payment. Your banking institution may require additional days to process your refund.

REFUSE SHIPMENT POLICY

In the case of a refused shipment, the customer is responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to us. The amount will be subtracted from the customer's merchandise refund. In this situation, we reserve the right to charge a 50% restocking fee.

MADE TO ORDER MEASUREMENTS

In order to produce your style in the closest standard size you will need to send the following measurements to CustomerService@ShopNao.com. Be sure to measure over the undergarments you plan to wear when you wear the item and if possible, have a tailor take your measurements to ensure their accuracy. Remember to keep the tape measure level and make sure it is flush against your skin, but don’t pull it too tight, the tape measure shouldn’t dig into your skin.

Height: In feet & inches without shoes

Bra Size: Standard Bra Size

Shoulder: Measure across your upper back from the tip of one shoulder to the tip of the other. Stand tall with your chin parallel to the floor and your shoulders back – try not to hunch!

Chest: With your arms relaxed at your sides, measure above the bust at the armpits, keeping the tape parallel to the floor. Circle the tape around your back over your shoulder blades. Be sure to go all the way around your body.

Bust: Wearing the bra you intend to wear with the garment and with your arms relaxed at your sides, measure the fullest part of your bust, keeping the tape parallel to the floor, under the armpit and around your back at about the same location as the middle of your bra-line.

Under-bust: Measure all the way around your torso immediately beneath your bust.

Waist: Measure around the narrowest part of your torso at your natural waistline. To find your natural waistline, bend to one side. There will usually be a crease where you bend. Often it is just below your ribcage: that's your natural waistline. (Don't worry if this seems higher than where you actually wear your pants and jeans.) Keep the tape measure parallel to the floor as you measure all the way around your torso.

Hips: Standing with your heels together, measure around your body at the broadest part of your hips.This will include the fullest part of your backside, too and should be just about where your legs meets your torso.

Dress Length: Wearing shoes with the heel height that you will wear with the gown, measure from the top of your shoulder, down over your bust all the way to the floor.